RETURN, REPLACEMENT, EXCHANGE AND REFUND POLICY
Return, Replacement, and Exchange:
Zimaxx’s return, replacement and exchange policy gives User an option to return or replace or exchange product(s) purchased online/e-commerce portal for any reason within the specified return/exchange period. Feel free to try on the product(s)/service(s) but all we ask is that the product(s)/service(s) remains unused/unconsumed and is preserved in its original condition along with the tags and packaging. In case a seal tag is received with the product(s), ensure that it remains attached and intact with the product(s) to avoid any hassles in the event of a return/replacement/exchange.
Request for return or replacement or exchange must be raised within 7 (seven) days from the date of delivery.
Return of the product(s) shall be arranged by the User using a reputed courier in User’s respective area to the following address:
Zimaxx Tech Solutions Private Limited
45, Zicom House, Chimbai Road,
Behind St. Andrews Road, Off Hill Road,
Bandra West, Mumbai 400050.
The freight charges of such product(s) shall be reimbursed to the User on successful receipt of the product(s) and verification of the same.
Return or replacement or exchange are subject to verification and checks in order to determine the legitimacy of the complaint/return.
If User chooses to exchange the product(s) for reason of mismatch of size or receipt of a defective product(s), User will be provided with a replacement of the product(s), free of cost. However, all exchanges are subject to stock availability, product(s)/service(s) remains unused/unconsumed and User address being serviceable for an exchange. If the product(s) does not pass the verification and checks, the product(s) shall be shipped back to User, for which User shall have to bear the expense.
Zimaxx will not be liable for the product(s) returned by mistake. In circumstances where an extra or a different product(s) is returned by mistake, Zimaxx would not be accountable for misplacement or replacement of the product(s) and is not responsible for its delivery back to the User.
User’s returned product(s) shall be checked for the following conditions:
For
Condition
Correctness
Name/Image/Brand/Serial number/Bar Code/QR Code should match and MRP tag should not be removed and clearly visible.
Completeness
All in-the-box accessories (including but not limited to user manuals, stickers, QR codes, license key, cardholder, PVC Card, etc.), freebies, warranty/guarantee cards (if any) should be present.
Non-Usage
The product(s)/service(s) should be unused, unsoiled, unconsumed, non-tampered, with seals.
Non-damage
(Product)
The product(s) should be undamaged.
Non-damage
(Packaging)
Product(s) original packaging/box should be undamaged.
Product(s) may be rejected for return or replacement or exchange, if they are not returned as per the conditions mentioned above.
Product(s) return or replacement or exchange will be acceptable on the following conditions:
How can User notify us of a return/replacement/exchange:
User can call us on our toll-free number 1800 210 4567 and follow the process as guided by our executive. Alternatively, User are requested to write to us on email support@zimaxxtech.com mentioning therein details including but not limited to credentials, invoice number, order number, images of the defective product(s), etc. User must use the services of a reputed courier for returns and both the tracking and docket numbers must be shared with us.
Refund Eligibility:
No refunds or exchange or replacement will be initiated under the following conditions:
Mode of Payment for Refund:
Zimaxx will initiate refund through the following modes
Payment Mode
Refund Mode Option
Credit Card/Debit Card/Prepaid Payment Instrument viz. Wallets
IMPS/Bank Account through net banking
UPI
NEFT to designated Bank account
Gift Card/Gift Voucher
Zimaxx Tech Solutions Private Limited,
45, Chimbai Lane, Off Hill Road,
Bandra West, Mumbai,
400050.
Copyright © 2024 Zimaxx Tech. All rights reserved.
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